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New support ticket
Check ticket status
Overview - what is BRM all about?
Your setup checklist
Setting your key store details
Setting your shop email address
Shop opening / closed hours
See all 7 articles
Setting up and customising your system
Getting Help on BRM / RSM
what are the Ski specific features of BRM / RSM ?
Tours, packages, activities & events; what is the difference?
what are some kayak / canoe specific features of BRM / RSM?
Creating a rental ticket
Finding rental tickets
Managing your reservations
Cancelling a reservation
See all 9 articles
Inventory within Rentals
Asset (inventory) Lifecycle
Customer / Client
Handling groups / events
Client record per rental item
Linking reservations to client / customer records
Pricing your Assets (using Price Groups)
How do you set pricing for your rentals?
setting your sales tax
Reservations - 'price altering' changes
Price alterations - discounting etc
See all 8 articles
Waivers, Disclaimers, Receipts
Rental disclaimers (waivers)
Customising your Invoices / Waivers
Printing receipts on Thermal Paper
Does BRM handle deposits?
video demonstration of holding security deposits
ad hoc payment recording
Post rental email
Emailing a copy of reservation, as pdf
Multi Language Booking Emails
Dealing with change
Adding, Swapping & Removing inventory in a reservation
Individual asset Check-in
How to extend a reservation
How to extend / change Dates & Times of a Reservation
what are extras?
Specifying, setting up, ordering and pricing Extras within Reservations
using extras as a discounting mechanism - e.g. 'junior' pricing
Defining Multiple Reservation Types
Adding and Editing Reservation Types
Customise columns - by reservation type
Advanced Reservation features
Single Page Booking
BRM kiosk mode
Discount Codes (vouchers)
What is the 'paid' column for?
Reservation Selection Criteria
See all 16 articles
Maintenance - overview
Recording post rental feedback (and or broken items)
More advanced features
difference between broken bikes and maintenance reservations
Item maintenance check
Knowing which bikes to prepare
set a bike to broken within the maintenance section
How does BRM track each bike’s usage?
See all 7 articles
Manage Fleet - Overview
Manage Fleet - Importing bikes
How to send us your inventory
Fleet Management - The Golden Rule!
Inventory - adding your products
Manage Fleet - how to add items
Structuring your inventory
Product Lines - what's that all about!?
Manage Fleet - Hierarchy Management
Product Lines (generic assets) - setup
Managing your inventory
Changing the status of your items
Manage Fleet - Archiving old inventory in your spreadsheet
Setting assets 'for sale'
selling inventory - setting an item to sold
Putting barcodes on your bikes
Barcoding - What BRM does and does not do
Introduction to the Online Booking 'widget'
Getting your new online booking live - your checklist
Adding pictures / images for your bikes
Adding notes and suggested sizes for your bikes
Getting Started - Putting your Online Booking on your Website
See all 6 articles
Online Booking Configuration Options and Settings
setting the order of your categories
setting the order of your Product Lines
Taking credit card details for Online Bookings
Embedding into various types of website
See all 6 articles
More Advanced Features
Creating category specific versions of Online Booking
handling deliveries with the Online Booking Wizard (OBW)
HIVO mode for online booking
Online Booking - Provisional Reservation Timeout (auto-cancel)
setting Extras compatibility
See all 24 articles
Customers (integrated CRM)
Electronic Waivers - roadmap
self registration for groups
self registration customisation
BRM self-registration flow
See all 6 articles
More advanced CRM features
Custom fields for your Customer records
Setting per rider information to be mandatory
Lightspeed integration - overview
Lightspeed integration - configuration
Lightspeed Integration - BRM to LS
Lightspeed Integration - LS to BRM
what is the difference between the two Lightspeed workflows?
See all 10 articles
Stripe Integration - overview
Stripe - configuration
refunding on Stripe (within BRM)
Send new customers to Mailchimp
Setting Up PayPal
Paypal processing in BRM
Changing Language in PayPal
Barcoding - setup
Getting labels printed by BRM....
Barcoding - do's and dont's
Analysis of Data & Reports
Creating Printable Reports (of your data - Reservations, Transactions, Financial Report)
Exporting your data (Customers)
Rentals & Revenue per asset (and per category)
deeper analysis using spreadsheets (and pivot tables)
Google Analytics integration
Graphing your Rentals
why in graphs page Rental per months does not match with the value in the search page May 2018?
Administration & Setup
Full day or 24hr mode - what is your definition of a days rental?
Access and Permissions
Adding new users
What access do the different roles enable?
Advanced Setup Details
Specifying booking slots
Complex pricing of extras
'full day' price mode - deep dive
24hr mode - deep dive
'New' definition in search
Optional extra modules
Tours, Activities, Events
selling 'abstract' things like seats on buses, places on tours...
Selling tours and renting bikes
3 sides of managing Activities, Events & Tours
Clone or copy tours, activities and events
creating an event / tour in BRM / RSM
Making Generic Bookings - overview
High Volume Handling (BRM EVO)
Multi-location example - one system, multiple locations within
multi-locations - products only in one store (OPTION)
what are the multi-location features?
item 'current location'
current location filter
See all 12 articles
Delivery Planning module (barcode mode)
Delivery Planning Module
setting up delivery planning
How to get the most out of BRM / RSM
Winning at your game of Tetris
Sorting your reservations in the Reservation List Panel
Reservation Type Images
Same customer renting items with varying dates.
Glossary of Terms
See all 20 articles
Problem Solving - why findReservation doesn't work
Problem Solving - 'undo' progress reservation
Problem Solving - show all bikes checked-out
Problem Solving - Asset(s) not available for given dates...
Problem Solving - parent (product line) is full
See all 13 articles
LSI001 - Lightspeed API error
LSI002 - user XYZ not linked to Lightspeed
LSI003 - Lightspeed invalid shop configuration
LSI004 - Lightspeed Invalid Foreign keys for Customer...
LSI005 - Lightspeed Invalid foreign keys for Employee: x
See all 11 articles
Multiple Locations - overview
SBC key files access - without all the blurb...
SBC Directory loading
online booking for SBC stores
Shop types / templates
I want online booking and multi-store etc..
Help Desk Software