Do you need to send an email for a provisional reservation? (made online)

 do you need to send an email for a provisional reservation? (made online)

No you don't have to. It's your choice.

You choose:

• if (and what) you send your customers when provisionals are made online
• if you send notifications to the store when online provisionals are made
• if you auto-cancel online provisional that are not paid for (and after how long)

here is where you make the setting in BRM:

system -> settings -> online

in this example they have decided to effectively ignore all online bookings until paid

• no customer email
• no store email
• auto cancel it after 120mins - if not paid in that time.

In this example they have decided to keep proviosionals

(it depends how many bookings you get, amongst other factors)

• provisional emails
• shop emails
• no auto-cancel (timeout)