email confirmations for online bookings

Created by Doug Stoddart, Modified on Fri, 10 Jul, 2020 at 4:01 PM by Doug Stoddart

When your customers book online they are given up to two email confirmations.


  • Provisional booking confirmation - when they complete the booking
  • Confirmed booking confirmation - when they pay / leave a credit card


The Provisional email is entirely optional.  Some people like to have content that says something like:

"thank you for your provisional booking - unless we receive payment for this booking we will auto-cancel it"

Others prefer not to send provisional confirmations - waiting instead until payment has been made.



See Also

Deciding which email confirmations you send

Auto-cancel online bookings that are not paid for

How does BRM send emails on your behalf?

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