Smart Alerts

The items (e.g. bikes) in your fleet are your core assets, and BRM facilitates making reservations against these items.  No two rental tickets can point to the same item for the same time period.  However, if you think about it, your inventory is actually a moving target.  You buy items, use them, sell them.  They become broken, serviced and repaired.  All the while BRM is building up an increasing list of rental tickets against this moving target.  These are links (a bit like links on a web page).

Every night BRM performs an 'integrity check' to make sure that the LIVE reservations can be fulfilled by the fleet you currently have.  If it detects a broken link (between a rental and its bike(s) ) it will email any user with Admin Privilege and Shop Manager role so that you can make the necessary change.

(It will also not email the user if they have not logged in recently - 2 weeks)

You can see any current Alerts for your store by pressing on the alert icon, which will bring up your list of current alerts:

1. click on the alarm clock icon
2. see your list of active alerts
3. click on any of the rows to link to the reservation concerned

For example, imagine you have 50 bikes.  In January you start taking future reservations against this fleet.  By February you have 30 reservations for these bikes to take place between Spring and the end of Summer.  Then you sell 3 bikes, 1 of which you'd forgotten was involved in a reservation in July.

Overnight, BRM will detect the problem and send you an email such as this:

Now you have a choice.  First, you log in to BRM and search for the problem reservation: Mar0091-19.  You can either swap in another bike to fulfil the reservation, repair it or acquire another one if necessary. The point is that BRM tells you as soon as the problem is detected, not on the day of the reservation!  That way you should hopefully have time to do something about the issue.  BRM is also clever to know a 'problem horizon' - in this example 5 days.  

No point telling you about reservations with problems that are 6 months out.  You might not even have bought the bikes yet.  That would simply be meaningless noise.

How to correct problems with reservations due to fleet updates

First of all, look out for the little warning triangles on your reservations.

This will appear both in the list and in the detail for any given reservation.

putting your mouse over the issue will show a tooltip summary of the issue.

In this example, the reservation contains an archived / suspended bike.

If you can fix it yourself - like swapping in a good bike, then please go ahead.

If you need help then please contact support.