We often get asked about using BRM in a really streamlined mode. Absolute minimum staff interaction.

Examples might include:

  1. a small bike fleet installed in a hotel / resort - operated by the local staff
  2. a very busy retail shop that does some rental on the side

The requirements are therefore to let BRM "operate the way you work"  - not to force the staff to learn something big, new and scary.

But as we all know rental includes many touch points - so how do you condense rental down to the absolute minimum without compromising on quality / safety / transparency? 

The answer is "semi-automated rentals".  Self-service - let the customer do some of the work of the staff.

Without the prohibitive costs of all that infrastructure.

Here is how that breaks down:

Creating Reservations

  1. customer walks in wanting a rental - direct them to BRM running on a tablet / laptop, whereby the do an 'instant booking'.  They pay using card too.
  2. OR customer books online - using online booking on your website.

Reservation lifecycle

How do staff manage reservations through their lifecycle?

  • only give bikes to those who have booked, and paid?
  • check out bikes?
  • ensure returned bikes are checked in?

all without requiring each staff member to 'learn BRM'

The answer is using our simple kiosk-mode messaging system - straight to your desktop or mobile phone.

sample workflow (try clicking on the dummy links to get a feel for how it will work)

1. customer makes an 'instant booking' on the kiosk.

"Customer Wilson has just reserved bike HM1 - right now (9am) for 2 hours.  Click here when they take the bike.  Click here when they return."

2. customer returns a bike - click on the return link - to check the bike back in.

The key point is that the staff can do all operations without even having to see the BRM back-office.

the BRM back-office is still there for more complex operations:

  • inventory management
  • financials / graphing / reports
  • sorting out complex rental issues